Privacy Policy

RKL Swims Privacy Policy

Last Updated: 07/07/2024

RKL Swims is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our booking system, newsletter, payment processing, and customer accounts. Please read this policy carefully. If you disagree with the terms, please do not use our services.

1. Information We Collect

We collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Booking Information: Details related to your swimming lesson bookings, such as dates, times, and instructor details.
  • Payment Information: Bank details and payment information for transaction processing.
  • Newsletter Subscription: Email address and preferences for newsletters and promotional communications.
  • Account Information: Username, password, and other details necessary for customer accounts.
  • Usage Data: Information on how you use our website and services, including IP address, browser type, and access times.

2. How We Use Your Information

We use the information we collect to:

  • Provide and Manage Services: Facilitate bookings, deliver swimming lessons, and offer customer support.
  • Process Transactions: Handle payments, refunds, and other financial transactions.
  • Communicate with You: Send booking confirmations, newsletters, promotional materials, and respond to inquiries. You can opt-out of our newsletter at any time.
  • Improve Our Services: Analyze usage data to enhance our website and service offerings.
  • Ensure Security: Protect against unauthorized access and maintain the security of our systems.
  • Advertising and Marketing: Send promotional materials and advertisements about our services and special offers. You can opt-out of marketing communications at any time.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party service providers who perform services on our behalf, such as payment processing, email delivery, and customer support.
  • External Booking Providers: We use external providers such as ClassForKids for managing bookings. These providers have their own privacy policies, and we encourage you to review them.
  • Legal Obligations: Authorities if required by law or to respond to legal processes.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Security of Your Information

We implement administrative, technical, and physical security measures to protect your personal information. Despite these measures, no security system is completely foolproof, and we cannot guarantee the absolute security of your information.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request copies of your personal data.
  • Rectification: Request corrections to any information you believe is inaccurate.
  • Erasure: Request the deletion of your personal data under certain conditions.
  • Restriction of Processing: Request that we limit the processing of your personal data under certain conditions.
  • Object to Processing: Object to the processing of your personal data under certain conditions.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

RKL Swims

Email: rklswims@gmail.com

Phone: 07464 307079

We are committed to addressing your inquiries and resolving any concerns.